Frequently Asked Questions about Universal Credit

Universal Credit offers access to personal loans with fixed rates and affordable monthly payments. Eligibility for a loan through Universal Credit is based on several factors, including credit score, credit usage, and payment history.
In addition, to be eligible for a loan through Universal Credit you must be:

• A U.S. citizen or permanent resident, OR living in the U.S. with a valid visa;
• At least 18 years old (19 years old in Alabama);
• Able to provide a valid email address; and
• Able to provide a verifiable bank account. To get started, check your rate for personal loan through Universal Credit and see what you qualify for.

With a personal loan through Universal Credit, you get an easy online process, fixed rates and terms that never change, and a clear pay-off date you can circle on your calendar. Our dedicated representatives are ready to help with any questions and you’ll get 24/7 mobile access to your account.

With fast funding, you should receive your funds in your bank account within a day of clearing any necessary verifications.†

With a personal loan through Universal Credit, you can borrow $1,000 to $50,000. You should receive your funds in your bank account within a day of clearing any necessary verifications.†

Absolutely. If you are ready to pay off your loan early, we welcome you to do so. There are no pre-payment penalties or fees!

No, checking your rate will not impact your credit score. When you check your rate to see what offers you may qualify for, we perform a soft inquiry on your credit report, which can only be seen by you and won’t impact your credit score. Once you accept an offer and your loan is funded, we perform a hard inquiry on your credit report, which may impact your credit score and can be seen by third parties.

With a personal loan through Universal Credit, you get a fixed rate and term that never change and a clear pay-off date you can circle on your calendar. This can translate into savings and eliminates the surprises of a high-interest credit card with rates that can change any time.

The loan process at Universal Credit was designed to be simple, straightforward, and seamless. With a personal loan through Universal Credit, you can expect to:

1. Check your rate: see offers in moments with no obligation and no impact to your credit score.
2. Pick Your Offer: Select the offer that works for your budget and timeline
3. Receive your funds quickly: accept your loan offer and you should get your money within a day of clearing necessary verifications.†

During the final loan review, we may request documents from you in order to verify information, such as your identity and your income. We will keep you updated throughout the process, but we recommend you keep an eye on your inbox and check your dashboard regularly to keep up to date. The faster we can verify your information, the faster we can finalize your loan.

You can contact Universal Credit by emailing us at support-universal@upgrade.com. To speak with a representative, you may call our toll-free number at (877) 418-9765 Monday-Friday, 5am-7pm and Saturday-Sunday 6am-5pm Pacific Time.

Universal Credit is an online lending platform that provides access to affordable loans and great customer service. Universal Credit is not a bank. We partner with banks and other financial institutions and organizations to originate loans obtained through Universal Credit. Learn more

Universal Credit offers personal loans with low fixed rates, affordable monthly payments, and no prepayment penalties. A personal loan through Universal Credit can be used for almost anything -- paying off high-interest credit cards, consolidating your debt into one easy monthly payment, making a large purchase, improving your home, and more!